Our policy

PAYMENTS

We confirm the event date and time only upon receipt of the 30% deposit. The balance two weeks before the event. We do not accept payment after or during the event.

MINIMUM NUMBER GUARANTEE 

For large events, we provide a guaranteed minimum number of participants, meaning a contractual commitment to cover costs for a certain number of guests, regardless of how many people actually show up.

Provided the minimum guaranteed number is met, cancellations of individual participants notified at least 3 days before the event will be refunded.

CANCELLATIONS 

You can request a full refund for up to 3 weeks before the event. You may also reschedule for another date at no extra cost, subject to availability.
From 3 weeks up to two weeks before: loss of deposit only.
From two weeks before until the date of the event: loss of the entire amount.

CHOICE OF MENU

You can choose three recipes from our proposed options, and this selection will be uniform for everyone. For food intolerances or allergies, our chef will prepare a variation of the featured menu. They can also create an additional dish to accommodate those needs. We will make these adjustments before the event or introduce them during the activity.

Please note that if you do not communicate food restrictions in advance, we cannot guarantee suitable dishes. Participants are responsible for informing us of any dietary requirements beforehand.

RESPONSIBILITY DURING THE EVENT

We organise the event, the groups, and the kitchen. We strive to meet the customer’s requests. However, the head chef makes the final decision. The chef is responsible for ensuring guests’ safety and enjoyment at the event.

DRINKS

One glass of Prosecco as a welcome drink or soft drinks. A bottle of D.O.C.G. wine is provided. Every two people. You can purchase additional wine at this time. Soft drinks for non-alcoholic guests. One liquor glass at the end of the dinner is included. Please remember that we are not a restaurant or a public bar, so we do not have a wide choice of drinks.

PUNCTUALITY

We aim for our guests to dine after a maximum of two hours of activity. Therefore, punctuality is requested. Participants must arrive at the time agreed. The chefs can tolerate a delay of no more than 20 minutes; after that, our team starts cooking.

ADDITIONAL TIME USAGE OF THE LOCATION

We are not a restaurant. Therefore, we are not open to the public. We have closing times to respect as a cooking school. The event lasts up to four hours. Ask for extra rental time at the location for business meetings. The venue opens thirty minutes before the event. You cannot arrive early.